FAQs

ZenterPrize helps charities launch, manage and grow effective fundraising programmes. Our team supports planning, implementation, supporter administration, communications, reporting, compliance and ongoing campaign development.

We work with charities of different sizes to help them grow sustainable income through lotteries, raffles, regular giving and one-off fundraising appeals. From launching a new programme to growing an existing one or switching provider, we tailor our approach to your fundraising goals, resources and existing setup.

ZenterPrize provides managed fundraising services, combining technology with specialist expertise. We can manage the whole programme or take responsibility for selected elements, working alongside your employees and existing suppliers. Responsibilities are agreed at the outset so everyone has a clear role.

Our team brings experience across fundraising, lottery management, supporter acquisition, compliance, data, creative delivery and campaign growth. We have supported organisations including Fight for Sight, Look Good Feel Better, St Luke’s Hospice and St Columba’s Hospice.

Yes. You will have an experienced account contact supported by specialists across operations, compliance, data, creative and supporter care.

Yes. We’ll review your existing fundraising activity, supporter base, resources and objectives to recommend an approach that works for your charity. This could mean launching a new lottery or raffle, growing an existing programme or transferring your current lottery to ZenterPrize.

ZenLottery is our managed weekly lottery solution. It uses an established lottery structure and supporting processes, helping charities introduce regular lottery fundraising without developing a completely bespoke programme.

ZenLaunch helps you build a weekly lottery that’s uniquely yours, fully branded for your charity and designed to generate regular, sustainable income. From an appealing prize structure to a seamless supporter journey and engaging campaign materials, we work with you to bring your lottery to life and manage its daily operation.

ZenSwitch makes moving your existing lottery to ZenterPrize simple and seamless. Our team manages the transfer from start to finish, taking care of the details to protect your supporter relationships, payment arrangements, data quality and continuity of income.

ZenRaffle is our managed raffle solution for seasonal campaigns, special draws and larger superdraws. Support can include campaign planning, entry journeys, creative development, fulfilment, reporting and supporter communications.

ZenGiving is our managed regular giving solution. We help charities establish and grow regular income by managing payment processes, supporter journeys, administration, communications, reporting and ongoing stewardship.

ZenAppeal supports focused, one-off fundraising appeals. We help charities develop the campaign journey, donation experience, creative materials, supporter communications and reporting needed to turn an urgent or specific need into an effective appeal.

We begin with a discovery conversation about your organisation, audience, current fundraising activity, objectives, resources and preferred timescale. We then recommend the most suitable approach and prepare a tailored proposal covering implementation, responsibilities, pricing and ongoing support.

Timescales depend on the selected solution, approval process, data readiness and any third-party requirements. As an initial guide, a straightforward ZenLottery launch may take around six weeks, while a bespoke ZenLaunch programme may take around ten weeks. A more complex ZenSwitch migration may require approximately 16 to 26 weeks.

Implementation can include programme planning, payment arrangements, data preparation, compliance support, supporter journeys, campaign materials, website development and reporting processes. The precise scope is agreed with you before work begins.

Our managed approach means we can take responsibility for much of the day-to-day delivery, including supporter administration, payments, communications, reporting and other agreed operational activity, while keeping your team informed and involved in the decisions that matter.

Our lottery services can include secure draw administration, winner identification, draw records, payment tracking, winner communications, prize fulfilment and publication of results. The flexibility around draw arrangements and prize structures depends on the lottery solution you choose.

Yes. We can support supporter acquisition through channels including face-to-face fundraising, telemarketing and digital activity. We can also manage communications such as welcome journeys, winner notifications, payment communications, retention activity and reactivation campaigns.

We provide regular reporting on relevant measures such as supporter numbers, income, payments, retention and campaign activity. Our team will review performance with you, explain relevant trends and recommend practical improvements to help develop your programme over time.

BriteVox Limited, trading as ZenterPrize, holds active remote and non-remote External Lottery Manager licences under account number 57556. These can be found on the Gambling Commission public register.

We help establish appropriate processes, records, terms, communications and controls for each programme. Compliance responsibilities are agreed with the charity during implementation, with ongoing support and oversight throughout the programme.

Our approach can include age-verification controls, self-exclusion procedures, entry limits, vulnerability awareness and clear responsible gambling information. The precise controls depend on the lottery and its agreed terms.

Your organisation retains ownership of its supporter data. We use controlled access, secure data-handling processes, multi-factor authentication and appropriate technical and organisational safeguards to protect information. For lottery migrations, we also use an agreed approach to data mapping, reconciliation and transfer to help maintain continuity.

Where lottery proceeds are held by an External Lottery Manager, they must be kept separate from the ELM's trading income and legally protected in accordance with Gambling Commission requirements.

Our services are tailored around each charity rather than using one standard price. Costs depend on the selected solution, expected fundraising volume, implementation requirements, communication channels and level of ongoing support. Any set-up costs, contract terms and ongoing charges will be clearly explained within your proposal.

This depends on the selected lottery model. The prize structure, funding arrangements and associated costs will be explained within your proposal and financial forecast.

The amount depends on ticket sales, prizes, reasonable expenses and the selected model. We provide transparent forecasts and reporting showing income, costs and the amount returned to your cause.

Results depend on your audience, brand reach, campaign model, acquisition activity and level of investment. We assess likely volumes and provide realistic forecasts rather than promising a fixed return.

We agree relevant performance measures and provide regular reporting to help you understand progress, challenges and opportunities. As your programme develops, we can use these insights to refine acquisition, supporter communications and campaign strategy to support ongoing growth.