Compliance

Compliance, data protection and responsible fundraising are built into everything we do. As a licensed External Lottery Manager, we help charities run their fundraising programmes with confidence while meeting the standards expected by regulators and supporters.

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Our approach

Standards you can rely on

Our approach combines robust processes, clear governance and ongoing oversight across every fundraising programme. We work closely with charity partners to manage regulatory requirements, protect supporters and maintain high standards throughout delivery.

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Registered with Fundraising Regulator logo in purple and gray with “FR” in a circle
GambleAware logo in black and orange text on a white background
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Regulatory Compliance

We ensure lottery programmes are set up and managed in line with Gambling Commission requirements, the Gambling Act 2005 and the Licence Conditions and Codes of Practice (LCCP). We are also members of the Chartered Institute of Fundraising (CIoF) and registered with the Fundraising Regulator.

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Supporter Protection

Responsible fundraising is central to how we operate, with measures including age verification, vulnerability training, self-exclusion protocols and cooling-off periods.

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Data & Security

We handle supporter information carefully and securely, with robust access controls and processes designed to support compliance with GDPR, PECR and relevant security standards.

Responsible fundraising

Protecting supporters at every stage

Responsible fundraising is about more than meeting regulatory requirements. It means making sure supporters are treated fairly and given the right protections throughout their experience. 


Key protections

  • Age verification
  • Vulnerability training 
  • Self-exclusion protocols 
  • Cooling-off periods 
  • Clear terms and conditions 
  • Responsible gambling signposting 
  • Data Protection in line with UK GDPR
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Two coworkers sitting at a desk, one typing on a laptop while the other watches in an office.
Data protection

Keeping supporter data secure

Charities trust us with important supporter information, so protecting that data is central to how we operate. We use secure systems, multi-factor authentication and strict access controls to keep supporter information safe.


Your organisation retains ownership of its supporter data, with ZenterPrize acting as a data processor under your instructions. Our approach supports compliance with UK GDPR and PECR, with security and data protection practices reviewed regularly.

Built around secure data handling

  • Charity ownership of supporter data 
  • GDPR and PECR compliance 
  • Multi-factor authentication 
  • Strict access controls 
  • Regular reporting and CRM-compatible data exports 
  • Annual third-party security auditing 
Gambling Commission logo in gray and black text on a white background
GambleAware logo in black and orange text on a white background
Logo for The Lotteries Council with blue circular LC icon and text
FR logo and text “Registered with Fundraising Regulator” in purple and gray
Corporate Member logo for the Chartered Institute of Fundraising with heart outline icon
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Bacs logo with a red stylized icon and black lowercase text on a white background
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Ready to grow your fundraising?

Whether you want to launch a new campaign, strengthen regular giving or move an existing lottery, we’ll help you build a solution around your goals.